This is the East of East resident handbook — building information, contacts, and how things work. Questions not covered here? Email [email protected].

Last updated August 18, 2026.

Rent payments

Rent is due on the 1st of each month and should ordinarily be paid electronically through Apartments.com. After signing your lease, you will receive an invitation to create a resident account. Please set up your account promptly; recurring monthly payments are recommended.

Apartments.com accepts ACH or bank transfers without an Apartments.com transaction fee. Credit-card payments are available for a fee charged by Apartments.com. Residents can also make partial payments through Apartments.com when necessary.

Checks, Zelle, wire transfers, and other offline payments should be used only when building management has approved an exception. After making an approved offline payment, immediately email [email protected] with the amount, date, payment method, and receipt so your tenant ledger can be updated.

If Apartments.com shows an incorrect rent amount, lease date, balance, late notice, or first payment date, email [email protected] promptly. Do not assume an incorrect notice will correct itself.

Building management

East of East LLC owns the building. Email [email protected] for maintenance and repairs; leaks, heating, air-conditioning, or appliance problems; keys, access, and lockouts; move-ins and move-outs; packages or security concerns; questions involving neighbors or common areas; and permission for contractors or other work inside an apartment.

Include your name, apartment number, a concise description of the issue, and photographs or video when helpful. Put URGENT in the subject line for an active leak, flooding, loss of heat, lockout, or another time-sensitive building problem. For an immediate threat to life or safety, call 911 first and then notify the management office.

Please do not contact building staff, cleaners, handymen, or contractors directly. Building management will assign the appropriate person and document the request.

Tips for Verizon and Con Ed setup

Con Ed knows the apartments as A and B not East and West. We think the West units are A, so East are B.

Verizon thinks they don't have FiOS service in the building. They will get confused about the address when you call; they have it as 13-10 Jackson. Say your neighbor has this account: 7187293803523 and Customer Id Code: 6869007250 -- that should help them look it up. West is A and East is B to them, i.e. 4A is their name for 4W.

Your neighbors

Email [email protected] if you want building management to share a request or posting with your neighbors.

Airbnb not allowed

If you have a rental lease in the building you are not allowed to list the apartment on Airbnb. There are city and other rules prohibiting this.

Trash

Use the trash room and separate your recyclables -- paper/cardboard separated from plastic/metal separated from landfill trash/food. Break down your cardboard. Put the cardboard boxes up on the shelf. It is removed/packed three times per week.

Keys

You get five keys when you move in: front door, loft door, stairway A, stairway B, and mailbox.

Lockouts

We can get you back into your apartment if you are locked out. It should take a few hours from when you contact us. We do have to charge $100 for a lockout, as it typically requires a staff member to travel to the building and be paid overtime.

Email [email protected] with URGENT LOCKOUT in the subject line. Building management maintains emergency access keys.

Moving

Coordinate every move-in or move-out through [email protected]. Moving is highly disruptive during morning and evening hours or on weekends. It is only permitted after 10am and before 4pm. Any moving use of the elevator without a written exception incurs a $250 fee from the building.

Before a move-in, management will confirm the permitted moving date and time, keys and access, apartment cleaning and painting, outstanding repairs, Apartments.com setup, and the condition of the apartment. Residents should promptly document any pre-existing condition after receiving possession.

Repairs and contractors

You should not use any contractors or outside repairmen or handymen without permission from East of East. The building is responsible for 100% of the property, and outside contractors need both approval and insurance naming East of East LLC and East of East Condo Corporation.

Send requests to [email protected]. Building management will determine whether building personnel or an approved outside contractor should perform the work.

Packages and deliveries

We have a package room up front that will be monitored by video and is inside the locked front door. You can direct delivery services to use it. We have talked to the various delivery men so they know they can use it. You can put "leave in package room" on the address line #2 of your Amazon orders, for example.

The USPS and delivery services can use the front door passcode to enter: 7576#

Put this code in your address "second line" for services such as FreshDirect, Fedex and Amazon's delivery.

The package room also has a lock and passcode: 7675 

Dry cleaning

Absolute Cleaners (sign up here: www.absolutecleaners.net) will give you a personal pick-up bag that you can hang in the package closet. Leave them a voicemail at (718) 392-3139 any time of day and they will pick up next day/deliver following. Or drop off at 4-75 48th Avenue, LIC and they will deliver them cleaned. Instructions can be written and tucked in the bag label. They have the door code.

Dogs

There are lots of dogs in the building. If it isn't inconvenient for you, please walk out the back door with your dog so we don't leave the front of our building too smelly and kill the new trees going in. You can even try to persuade your dog to use the asphalt blacktop instead of the grass -- most dogs do pick this up. They should stay on leash on roofdecks.

Roofdecks

There are three - on 9, on 7, and there is the garden at ground. They are outfitted with outdoor furniture. Enjoy them. The upper roofdeck (9) has a vegetable and spice garden. Email [email protected] if you want to plant. Charcoal and gas grilling is not allowed in New York City. There are private roofdecks also; note signs.

Garden access

Password 3278 on the lock. It spells EAST on a phone keypad. Be sure to close behind you.

Bikes

Email [email protected] if you want to reserve a bike spot in the garden. There is limited space, but most residents can be accommodated.

Utilities

East of East pays for gas. You pay for electric from Con Ed. Verizon FiOS is in the building. Their customer service will tell you it isn't. Insist when ordering. (They might think the address is 13-10 Jackson Ave.)

Maintaining your appliances and apartment consumables

You take possession of your apartment with everything working. If there are problems, we will remedy.

But once you are there, maintaining and replacing items like smoke detector batteries, light bulbs and AC filters is your responsibility. If your dishwasher or air conditioner or refrigerator has problems, it is your responsibility. We often look at these for tenants as a courtesy, and can resolve problems. It is in our interest to help you maintain your appliances, which are assets we have purchased and delivered to you in working order. However, we cannot supervise the many small common sense ways you can keep the machine in good order, or fail to do so.

As such, we will not take responsibility for repairs after you take possession. There is an exception -- if a clear building maintenance emergency, storm, flood, leak, or other causes is to blame -- and in these cases we will handle any repairs.

Light bulbs

To replace the bulbs in your ceilings get

LED MR16 (Don't get halogen!)

4w

GU5.3 Base

Heating and air conditioning

The apartments have split systems (Mitsubishi) heating and cooling, PTAC (Islandaire, ICE, Egreen) heating and cooling, and baseboard heating. The thermostats on the wall do heating/cooling for the PTAC and baseboard systems. The remote controls for the Mitsubishi systems can be adjusted to maintain a temperature (loop arrow icon), cooling (snowflake icon), heating (sun icon), dehumidifier (raindrop icon); as well as set on timer to turn on or off.

We will not take responsibility for units that have problems after you take possession. Improper usage can cause many problems. Please look online or email [email protected] to ask what maintenance is needed for these units. Mainly, the filters should be cleaned regularly and the units kept clean generally.

AC units provide a certain amount of cooling. All the units in the building were specified by the original building engineers as adequate to achieve "temperature minus 20 degrees" in your apartments. However, the thermostat on the wall is not a "promised" temperature. It is simply the temperature at which the thermostat switches off the AC. The Islandaire/"PTAC" ACs blow cold or hot. Their temperature does not modulate. The split systems can blow a specific temperature air into the room which you can see on the remote control.

The lobby cameras

Building management can review available camera streams and recordings if something goes missing. Email [email protected] promptly with the date, approximate time, and location. The cameras are primarily a deterrent, and recordings may not always be available or conclusive.